TW Prime Membership
Annual Technical Assistance Package
Unlimited Support for Every Device
The TW Prime Membership is an exclusive annual membership that includes unlimited support sessions for all smart devices owned by the customer. The service also includes regular device checkups and problem diagnosis. Coverage extends to all devices of the customer and their immediate family members (spouse and parents).
Our ongoing Annual Technical Assistance Package provides year-round software support and system maintenance to ensure a smooth experience. With unlimited remote support, proactive maintenance, security monitoring, and priority response, we keep your devices secure, optimized, and reliable.
How Does It Work?
- 12-month service duration
- Includes all devices of the customer and the customer’s family
- Unlimited support sessions for all devices
- No auto-debit and no contracts (paid manually through our website)
- Monthly or quarterly checkups (device checkups)
Popular
TW Prime Membership
$299.00
1 Year of Unlimited Support
- All Devices
- Unlimited Support
- Virus Protection
- Data Recovery
- Network Help
- Priority Service
Coverage
Devices Covered
One membership. Every device. Your entire household — fully supported.
01
Smartphones
Android & iPhone
02
Desktop & Laptops
Windows / macOS
03
Tablets
iPad / Android
04
Smartwatches
Apple Watch & Samsung
05
Smart TVs
Android TV, Samsung & LG
All family devices covered under
one annual plan
01
Operating System Support (Windows, macOS, Android & iOS)
We fix system errors, update problems, and performance issues on computers and mobile devices so they stay stable and work properly throughout the year.
02
Unlimited Virus & Malware Protection
We check your devices regularly for viruses, spyware, and harmful software and remove threats to keep your personal data safe and your devices running smoothly.
03
Data Backup, Recovery & Migration
We help set up cloud and local backups, recover lost files when possible, and transfer photos, documents, and contacts between old and new devices without stress.
04
Email Setup & Ongoing Support
We set up email accounts and fix sending, receiving, login, and sync issues on phones, tablets, and computers so communication never stops.
05
New Device Setup & Configuration
We fully set up new phones, laptops, tablets, smart TVs, and smartwatches with apps, accounts, updates, and security settings for immediate use.
06
App Installation & Error Fixes
We install apps and software, fix app crashes, resolve update problems, and make sure everything works properly on all your devices.
07
Device Syncing & Account Configuration
We connect devices together, such as phone to laptop, watch to phone, and tablet to email or cloud accounts, including Google, Apple ID, and Microsoft accounts.
08
Printer & Scanner Support
We install and configure printers and scanners and fix connection issues so you can print and scan from computers, phones, and tablets easily.
09
Smart TV & Streaming Setup
We help set up Smart TVs with apps like Netflix, YouTube, and other streaming services and fix network or app issues for smooth viewing.
10
Network & Connectivity Support
We fix Wi-Fi issues, router problems, and device connection errors to keep your home network stable and secure.
11
Proactive System Maintenance
For Computers
- Operating system updates
- Antivirus monitoring
- Disk cleanup
- Speed improvement
- Software health checks
For Mobile Devices
- System update guidance
- Storage cleanup
- App management
- Battery performance tips
For Smart Devices
- Firmware update help
- App configuration
- Connectivity troubleshooting
12
Security & Privacy Setup
We review security settings, set up backups, adjust privacy controls, and help with parental controls for phones and Smart TVs to protect your family.
13
Priority Support & Faster Response
Members get priority phone and remote support, scheduled checkups, and quick help for urgent technical issues.
14
Software Management
We assist with Software installation, License setup, Compatibility issues, Version upgrades, Configuration support
What do you get?
- Unlimited ongoing support for a complete year
- Coverage for all customer and family devices
- A great deal for families and couples with multiple devices
- Use of our in-built enterprise version for security tools
- Dedicated support available 24/7 (including holidays seasons)
- Peace of mind - pay once and stay supported for the whole year
- Knowledge base access with DIY videos and blog articles for technical tips
Unlimited
Support
Get 1 Year Tech Assistance for the Whole Family
Get year-round help for every device in your home. One membership covers phones, laptops, tablets, and smart TVs for you and your family. Enjoy unlimited remote sessions, regular checkups, security care, and faster response when problems appear. Pay once and stay supported all year long.
Talk to our expert- OS Support
- Virus Removal
- Data Recovery
- Device Setup
- Network Help
- Live Support
Member Support
Frequently Asked Questions
TW Prime Membership is a yearly technical assistance plan that provides unlimited remote assistance for all your smart devices, along with regular device checkups and system maintenance.
TW Prime covers computers, laptops, smartphones, tablets, smartwatches, Smart TVs, printers, and other smart devices owned by the customer and their immediate family (spouse and parents).
Our certified experts connect to your device through a secure remote session with your permission and guide you step by step while fixing issues.
TW Prime helps with device setup, software installation, virus and malware removal, email setup, printer and scanner problems, Wi-Fi and network issues, app errors, system updates, and performance problems.
You can use unlimited support sessions for all covered devices during the 12-month membership period.
Yes, TW Prime includes monthly or quarterly device checkups to review system health, install updates, and help prevent future technical problems.
Yes, your privacy and data security are important to us. Our team only accesses your device with your permission during each session.
After the 12-month period, you can renew your TW Prime Membership to continue receiving unlimited support and device maintenance services.
Testimonials
Real Stories from TW Prime Membership Users
“TW Prime saved our family so much money. They helped with phones, laptops, and TV issues all year.”
“Having unlimited support feels stress-free. TW Prime fixed email, Wi-Fi, and software problems whenever they appeared.”
“Both my parents use the plan too. One call to TW Prime and their tablet and printer worked again.”
“I wanted one-time help without a contract. These guys handled my Wi-Fi issue and it hasn't troubled me since then.”
